The City of Lancaster Utility Department processes bills which include charges for water, sewer, refuse, stormwater, and public fire protection. Bills are sent out around the 1st of each month with a due date of the 20 th of the month. Penalties are added to the unpaid balance on a monthly basis.
Need help understanding your utility bill? Click here for an explanation.
MOVING & NEED TO START OR STOP SERVICE?
Requests to start and stop service are not accepted over the phone. Please complete the Application / Termination Form, and return to the City of Lancaster Water & Sewer Department, 206 S Madison St., Lancaster, WI 53813. Requests may also be completed via our online forms listed below:
Notification to start and stop service is due one (1) week prior to service date.
The current payment options we accept, along with the associated fees (if applicable), are outlined here.
Have you noticed higher than normal water usage? Here's information commonly addressed with customers to assist in diagnosing any potential spikes in water consumption. Water emergencies should be reported by calling 723-6447 and a live operator will take your call.
The Consumer Confidence Report (CCR) for Lancaster Waterworks provides customers with important information about the quality of drinking water.
